Refund and Returns Policy
At 3D Custom Pros, your satisfaction is our top priority. Please review our Refund and Returns Policy to understand your rights and responsibilities as our valued customer.
Returns
- Eligibility: You may return items within 30 days of receipt.
- Return Shipping: The customer is responsible for all return shipping costs.
- Condition: Returned items must be in their original condition and packaging.
Refunds
- Eligibility: Refunds are issued only if the item is not as specified in the product description or if the product is defective.
- Inspection: Upon receiving your return, we will inspect the item. If the return is approved, your refund will be processed, and a credit will be applied to your original payment method.
Non-Refundable Items
- Customized or personalized items are non-refundable unless defective or not as specified.
How to Initiate a Return
- Contact our customer service team at [sales@3dcustompros.com] with your order details to initiate a return.
Please Note:
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items that are lost in transit.